When it comes to complex and emotional purchases, customers are crying out for human connections in their digital CX.

Glance provides those connections, delivering Guided Customer Experiences, letting your experts collaborate (seamlessly and securely) with your customers at the touch of a button – and revolutionizing your highest-value digital interactions in the process.

That’s one way of putting it. Here’s three more.

200 WORD COMPANY VALUE PROP

When your highest value digital customers are buying complex, expensive and emotional products they often need a human expert to guide them towards purchase.

But most CX has a human connection gap. With Glance, you can fill that gap, injecting human-to-human expertise from your knowledge workers, sales & service reps and trainers into your most complex digital engagements.

Every complex customer journey has Critical Advisory Moments where the customer comes up against difficulty. At these moments, a human-to-human connection can make all the difference to the outcome.

But because Critical Advisory Moments are highly vulnerable to disruption, how you provide that connection is all important. You don’t want the customer to have to work hard to access it.

Glance’s Guided CX software is designed to be nondisruptive at Critical Advisory Moments. With just a click of a button, your knowledge worker can join your customer in a highly secure, customer-branded collaboration session, embedded within your website or app – all within seconds. No downloads or sign-ups required.

Plugging easily into any CRM, Glance is proven to drive higher transaction conversion, sales, customer satisfaction, trust, and brand loyalty – and can be used to remove friction from digital CX and to create entirely new premium Guided CX services.

100-WORD BOILERPLATE (2021-12-02)

Glance enables mid-to-large enterprises to engage customers easily in their digital environments. Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance that delights customers and optimizes business performance. Discover the power of Guided Customer Experiences at http://www.glance.net.

90 WORD COMPANY VALUE PROP

In any complex digital customer engagement, there are numerous Critical Advisory Moments in their journey where guidance from a human expert would make all the difference.

With the Glance Guided Customer Experience you can inject that human guidance into your digital CX, letting your experts join your customers in a branded, secure consultation and collaboration session – all at the touch of a button, without having to leave your website or app or download anything.

Remove friction from and add value to your highest value digital engagements. Talk to us.

90 WORD BOILERPLATE

Glance helps enterprises inject human connections into their digital CX with Guided Customer Experiences that remove friction from and add value to complex customer journeys.

Our cloud-based Guided CX software lets your experts join your customers in a secure, branded collaboration session with just the touch of a button.

Discover the power of Guided Customer Experiences at ww2.glance.net.